Normally, I suspect service comments are centered around complaints. Often, customers and consumers make time to complain about poor service, but often neglect to commend superior service.
I purchased a Rain Soft treatment system in April, but recently a few adjustments were needed for the system to function optimally. Johnie provided prompt, expert adjustments and took the time to thoroughly explain his work and how we should expect it to improve our water treatment results. He is a supremely skilled technician and superb representative of your company.
I normally thank folks for good service, but in this case I felt Johnie’s exceptional service warranted a note to his boss with another “thank you”.